lavanya Last Online: 1 year ago

Professional Experience : Client : ServiceNow, Santa Clara-CA Sep 2023 – Till Date Role : Full Stack Developer Responsibilities : • As a ServiceNow Developer, I am responsible in implementing the ITIL modules which includes Incident • Management, Change Management, Service Request Management, Problem Management, and • Knowledge Management. • The implementation of all the above modules are from scratch. • Implementation of domain separation (which includes separation of data, user login process etc.) • Attend workshops for Service Request Management and Change Management. • Develop custom workflows for various catalog items based on the client’s requirement. • Build Service Catalog home page in Service Portal. • Customize the Change process flow to match the client’s requiremen